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You will receive a confirmation email with an automatic username and password. Within 2 business days you will receice another confirmation email, with your personal username and password.

The contract for the use of the portals, for which a fee must be paid, runs for 12 months, provided that nothing else has been agreed. The contract allows for a special right of termination within the first four weeks after the contract comes into effect. In this case, a single payment of 20 euros (net) is required to cover use and processing. The contract is extended automatically by further periods of 12 months if it has not been terminated in writing by, at the latest, 14 days before the contract expires. In the case of 3-month and 6-month contracts, automatically extending the contract does not apply.

A. Citizens of the European Union
Your European VAT-identification number exempts you from the VAT in Germany. For further information click here. If you do not have such a VAT-identification number, then we are obliged to charge the respective VAT rate of the country.

B. Citizens not living in the EU are exempt from the value added tax.

When consumers have a problem with a trader regarding a product or service they bought, they can settle their dispute out-of-court through an Alternative Dispute Resolution or Online Dispute Resolution (ADR / ODR) procedure. See: